Application Support Engineer (Level 1 & 2)

Job Description

⦁ Managing business user enquiries on the application issues (Level 1 & Level 2).

⦁ Providing software application support to business users.

⦁ Provide feedback on improvements and functionality of the system.

⦁ Continuous testing for effectiveness of front-end and back-end functionality of the system.

⦁ Work with the software development team, internal users, and clients to improve system performance and bug fixing.

⦁ Establishing the root causes of application errors and escalating severe concerns to the Senior Developer / Engineer.

⦁ Providing front-end support to clients and colleagues in other departments.

⦁ Preparing technical documentation and support documents.

Work Location:

Cape Town, South Africa


⦁ Understanding of software development lifecycle (SDLC) process & Agile methodologies.

⦁ Familiarity with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC)).

⦁ Knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3

⦁ Familiarity with architecture styles/APIs (REST, RPC).

⦁ Good in analysing users’ feedback, use cases and requirements for validity and feasibility study.

⦁ Able to collaborate closely with other team members involved throughout the process of software development.

⦁ Good in executing all levels of testing (System, Integration, and Regression).

⦁ Excellent troubleshooting and communication skills.

⦁ BSc/BA in Computer Science, Engineering or related field.

To apply, submit your CV to career@serunai.com