Serunai Commerce is committed to protecting your privacy and it is always our first priority. The following describes our policy regarding your personal, account and billing information. Personal information includes, but is not limited to: your name, company name, Website address, login, address, telephone number, e-mail address, billing information, or any additional pertaining information that personally identifies you, your preferences and/or your purchasing history, and that is not otherwise publicly available. “You” means the visitor of our websites and/or our customer. “We”, “us” means Serunai Commerce.

Serunai Commerce can modify this Privacy Policy at any time without prior notice to you by posting revised Terms on our sites.

Information Shared

Serunai Commerce is the sole owner of the information collected on our network of Websites (www.serunai.com). If you believe that any content on our network have been copied in a way that constitutes copyright infringement, or property rights have been violated, please contact customerservice@serunai.com so we can remove that content.

If you are seeking permission to use Serunai Commerce trademarks, logos, slogans, screenshots, copyrighted designs, or other features, please contact customerservice@serunai.com Serunai Commerce collects personal identifiable information from our users at several different points on our Websites. The amount and type of information that we collect from you depends on your activities, the services that we provide and your use of our Websites. Below is an explanation of the type of information that we collect.


When you make purchases through our Websites We will collect certain personally identifiable information from you so that we may process your order. Such information includes, but not limited to: your name, e-mail, shipping address and payment information (credit card information, and expiration date) so that we may properly process your order. You may also provide credit card and purchase order numbers by telephone if you prefer. We use the information you provide us for billing purposes as well as to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Uses of Information

Purpose of Use

We may use your personal and account information to provide products or services that you have requested, to respond to an inquiry you have made (sales or otherwise) and as otherwise described in this policy.

Access to Personal and Account Information

We do not sell or share your personal information with vendors, marketers or any third parties outside of Serunai Commerce. We restrict access to your personal and account information to only the selected employees of Serunai Commerce. These employees need access to relevant information in order to provide you with services that include: customer support, accounting, technical support, etc.

Special Offers and Updates

We may occasionally send you promotional notices. This includes product and service information and special deals. You can sign up to receive these emails from us on our registration page. Out of respect for your privacy, we present the option not to receive these types of communications. Please see the “Choice and Opt-out.” If you become our customer, we may send you updates on important information about our company, products and services.


We store information that we collect through cookies, log files, and clear gifs, in order to create a “profile” of your preferences. We do not tie your personally identifiable information, or your purchasing history, to information in the profile, in order to provide tailored promotions and marketing offers and to improve the content of the site for you.

Information Storage

We store information that we collect through cookies, log files, and clear gifs, in order to create a “profile” of your preferences. We do not tie your personally identifiable information, or your purchasing history, to information in the profile, in order to provide tailored promotions and marketing offers and to improve the content of the site for you.

Log Files

As is true of most Websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and click stream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do link this automatically-collected data to personally identifiable information when purchasing through the site, for security purposes only.


A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We do use cookies on this site and may link the information we store in cookies to any personally identifiable information you submit while on our site. We use both session ID cookies and persistent cookies. Session cookies make it easier for you to navigate our site but will expire when you close your browser. A persistent cookie remains on your hard drive for an extended period of time, but you can remove them by following the directions provided in your Internet browser’s “help” file. We set a persistent cookie to store your passwords and/or preferences, so you don’t have to enter it more than once. These cookies also enable us to track and target the interests of our users to enhance your experience on our site. If you reject cookies, you may still use our site, but your ability to use some areas of our site will be limited. Some of our business partners and clients use cookies on our site. Serunai Commerce has no access or control over these cookies. This privacy statement covers the use of cookies by our network of sites and does not cover the use of cookies by any client or business partner.

Links to Other Sites

Our Websites contain links to other sites that are not owned or controlled by Serunai Commerce. Please be aware that we, at Serunai Commerce, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Website that collects personally identifiable information. This privacy statement applies to information collected by our Network of Websites.


Protection of Personal and Account Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our registration or order forms, we encrypt that information using both 128-bit encryption technology and Secure Socket Layer (SSL). We use encryption and SSL in all areas where personal and account information is required. To view our certificate information, click on the image of the closed lock or the solid key at the bottom of your browser window. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our Websites, you can send an email to us at customerservice@serunai.com

Changes in this Privacy Statement

We reserve the right to modify this privacy policy at any time, without prior notice. If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. You should visit our Website periodically to review any changes to this policy.


We appreciate any customer feedback. If you have any questions or suggestions regarding our privacy policy, please feel free to contact us at customerservice@serunai.com